02Aximera Service
Less friction. More resolution.
Digitize inquiries, queues, requests and procedures so every person can move forward clearly and independently.
Request a solutionThe problem it solves
- 01
Queues and waiting times
- 02
Manual processes
- 03
Fragmented information
- 04
Requests without tracking
Solution capabilities
Queue management
Check-in
Registration and updates
Requests
Status tracking
Guidance
Use cases
- Reception and registration
- Branch service
- Procedures
- Appointments
- Document issuance
- Request tracking
How it works
- 01
Define the process
- 02
Design the experience
- 03
Connect the systems
- 04
Deploy the solution
- 05
Measure and improve
Possible touchpoints
Self-service kiosk, tablet, queue display, application and assisted station.
What can be measured
Service times, requests started and completed, abandonment, demand by time and satisfaction.
Implementation
Each solution can operate through kiosks, tablets, screens, POS, applications or a combination, depending on the context and operation.